SHIPPING POLICY

Types of Shipments, Costs and Delivery Times

Types of Shipments in Mexico

Redpack (3- 7 business days):

From 1 to 3 kilos: $225 pesos.

From 3.1 to 6 kilos: $255 pesos.

From 6.1 to 9 kilos: $265 pesos.

+ than 9 kilos: Request a quote vía WhatsApp. 

FedEx (3- 7 business days):

From 1 to 3 kilos: $260 pesos.

From 3.1 to 6 kilos: $285 pesos.

From 6.1 to 9 kilos: $310 pesos.

More than 5 kilos: Request a quote via WhatsApp. The indicated prices will appear by default automatically in the shopping cart. If you have any questions, do not hesitate to contact us: contact@metalcoffinrecords.com.

Delivery times

The delivery time in México varies between 3 and 7 business days once the product has been paid through this type of private parcel service. If it takes longer, it is possible due to the overload of parcel delivery and other factors independent of Metal Coffin Records, so it will be prudent to check the status on the page of the courier selected by the client/user.

If, due to any unusual situation, the aforementioned time has been exceeded, for deliveries in Mexico, immediately contact the selected parcel company to find out what is happening (via email and telephone) and, in turn, request support with Metal Coffin Records through WhatsApp 5527750741 or emailcontact@metalcoffinrecords.comwith the title: "Late delivery 7 business days", to resolve the case as soon as possible. Both actions must be carried out and in the order indicated.

Once the order is placed, the tracking must be done on the website of the parcel company that was selected with the guide number granted. If for any reason, you did not follow up on your package and it is returned in optimal condition to Metal Coffin Records, you will have to pay for the shipment once again. Likewise, it is recommended to contact the selected parcel company to find out if you can pick up the package at an office of your entity, if it is still there.

 

Important: Never receive a package that is abused, open, with noticeable holes, perforations and / or folds. Take a photo of it in the hands of the person who was going to make the delivery, do not accept it, do not sign received and file an immediate complaint at the closest office of the parcel company you selected. They must be held responsible for damages to packages sent in optimal condition by Metal Coffin Records. Continuous action to this, get in touch with us to support you in this situation, having done the aforementioned.

We will be able to make a more punctual support with your witnesses (clear photo (s) of the damaged package). On the other hand, if you received your package in optimal conditions, but the interior content is supposedly damaged, check our Return Policy so that you know how to act in this regard and in turn, always be prepared for any unforeseen event.  

 

Shipments via Correos de México in Mexico

Only valid for users who buy CD's, Clothes and/or Accessories. This shipping option does not apply to vinyl shipping because Correos de México does not provide fragile treatment for this type of product. In the case of international shipments, they have up to a maximum shipment of 2 kilos through Correos de México and the shipment of vinyl does not apply either.  

Shipping costs in Mexico

1 kilo: $70 pesos

2 kilos: $79 pesos

3 kilos: $85 pesos

4 kilos: $92 pesos

5 kilos: $99 pesos

6 kilos: $111 pesos

7 kilos: $112 pesos

8 kilos: $114 pesos

9 kilos: $115 pesos

10 kilos: $116 pesos

Delivery times

The delivery time of Correos de México does not depend on Metal Coffin Records and is exclusively theirs, so once you receive your guide from us, you must enter the Correos de México portal to track your delivery: https://bit.ly/3nM28Or

They provide an estimated delivery between 5 and 15 business days, approximately.

If, due to lack of follow-up on your part, the material is returned in optimal conditions to Metal Coffin Records, because you did not receive it when the delivery or the respective notices were made, we will notify you so that you can once again pay for the shipment. for your lack of follow-through. If you were not present at the destination that you indicated for the delivery when they went to make it, it is recommended that you go to the Post Office of Mexico closest to your destination so that you can pick it up or mark to know where you can go for it. (if that option is feasible).  

Telephone of Correos de México: 01 800 701 7000/ 01 800 701 4500. Metal Coffin Records is NOT responsible for follow-up by Correos de México once the shipment has been made and the guide has been shared, so it will be important that you give your own follow-up via their portal: https://bit.ly/3EAfUtw

 

Shipments via Correos de México international destination

For international shipments, it is entirely your responsibility to optimally track the shipment once the tracking number is shared. Shipments can take approximately 4-8 weeks. By means of this type of shipment, Metal Coffin Records does not make any return, exchange or refund if for any reason, Correos de México damages or impairs the product sent in optimal conditions. Therefore, it is highly recommended to use private parcels to avoid any risk. Still, if you want to save on shipping and don't mind the risk, go ahead, it's up to you.

Shipping costs United States of America and Canada:

1 kilo: $290 pesos.

2 kilos: $529 pesos.

 

Shipping costs Europe and Central America:

1 kilo: $427 pesos.

2 kilos: $803 pesos.                                                                                                                                                                        

Shipping costs Rest of the world:

1 kilo: $465 pesos.

2 kilos: $878 pesos.

 

For countries that are at war or in some extreme situation, it is possible to deny this service for operational reasons, since it can make it difficult for packages to access other countries or final destination.

Information to consider about Correos de México

Since Correos de México is a completely independent company from Metal Coffin Records, it is recommended NOT to receive the Correos de México package if it arrives open, with holes, perforations, dents or general inconsistencies in the packaging (incomplete packaging and optimal state). Likewise, it is considered prudent to take a photo of the damaged package in the courier's hand and not accept it as received or sign for it as delivered. It is recommended that you file a complaint directly at the Post Office of Correos de Mexico closest to your destination, explain what happened and share the image taken from witnesses, so that they are held responsible for the damage or mistreatment of what was sent in optimal condition. by Metal Coffin Records.For the specific case of shipments via Correos de México, Metal Coffin Records will send photos of the packages and their perfect conditions before being sent to avoid any misunderstanding at this point. Metal Coffin Records will not be responsible for packages damaged by Correos de México if the case arises. For this reason, and first of all, Metal Coffin Records recommends using any of the private parcel options that we make available to you. Pay more, in the end it is more worth it, but you have the last word on what type of parcel to use from those we have available.   

Shipments via private parcels with international destination

For international shipments where we use FedEx International Priority, please allow 7-15 business days. If it takes longer, it may be due to the times of Covid-19 and other factors independent of Metal Coffin Records, so it will be prudent to check the status on the page of the courier selected by the client/user.

International shipments will depend on the location of each client and this can be done via FedEx & DHL International Worldwide only for the case of Africa. The price range starts from $850 pesos and they will be automatically reflected in the shopping cart. If it exceeds 5 kilos, we would appreciate it if you could contact us for a personalized quote: contact@metalcoffinrecords.com

United States of America & Canada (FedEx International Economy):

From 1 to 2 kilos: $850 pesos.

3 kilos: $995 pesos.

4 kilos: $1,120 pesos.

5 kilos: $1,250 pesos.

+ 5 kilos: Request a quote by e-mail.

Europe (FedEx International Economy):

From 1 to 2 kilos: $1,250 pesos.

3 kilos: $1,330 pesos.

4 kilos: $2,030 pesos.

5 kilos:$1,685 pesos.

+ 5 kilos: Request a quote by e-mail.

Center y South America (FedEx International Economy):

From 1 to 2 kilos: $1,150 pesos.

3 kilos: $1,285 pesos.

4 kilos: $1,490 pesos.

5 kilos: $1,700 pesos

+ 5 kilos: Request a quote by e-mail.

Asia (FedEx International Economy):

From 1 a 2 kilos: $1,280 pesos.

3 kilos: $1,450 pesos.

4 kilos: $1,700 pesos.

5 kilos:$1,930 pesos.

+ 5 kilos: Request a quote by e-mail.

Oceania (FedEx International Economy):

From 1 a 2 kilos: $1,295 pesos.

3 kilos: $1,450 pesos.

4 kilos: $1,680 pesos.

5 kilos:$1,930 pesos.

+ 5 kilos: Request a quote by e-mail.

Africa (DHL International Worldwide):

From 1 a 2 kilos: $2,630 pesos.

3 kilos: $3,060 pesos.

4 kilos: $3,590 pesos.

5 kilos:$4,150 pesos.

+ 5 kilos: Request a quote by e-mail.

For quotes in other parts of the world, request a quote by e-mail.

Likewise, if you would like a quote independent of the aforementioned ranges, do not hesitate to contact us so that we can make it for you with pleasure.

 

Changes in shipping prices and packaging prices

All shipping and packaging costs are subject to price change without notice. This may depend on various factors such as the quantity purchased, the increase in the market for the materials used for packaging or the increase in costs of service providers, to name a few examples. These changes will be reflected at the time a purchase is made or is in the process of it. Each user will make their own decision to buy what they like or not to do so otherwise.